TRANSFER/ WITHDRAWAL POLICY

  1. The transfer/ withdrawal policy shall include, but not limited to, the following:
    • Circumstances in which a transfer/ withdrawal application will be granted;
    • The course transfer fees will be charged (Refer to the student contract);
    • Status of student’s pass for international student (where applicable);
    • Conditions for refund of any fee paid;
    • Time frame for assessing and replying to any request for transfer/ withdrawal is not more than 4 weeks; and
    • The past attendance records will be provided to the new school via ICA solar system.
  2. The policy on transfer/ withdrawal:
    • A student who transfer from the Course to another course with Trent Global College shall be deemed to have withdrawn from the Course and the Refund policy shall apply unless otherwise agreed between Trent Global College and the student;
    • A student who withdraws from Trent Global College to enroll with another school shall be deemed to have withdrawn from Trent Global College.

For more information on Transfer and Withdrawal, please refer to the Student Handbook.

TRANSFER PROCEDURE

Trent Global College Programmes

  • Student to fill in Course Transfer Request Form, including submission of any supporting documents.
  • Requests for transfer are treated as withdrawal from a course and treated as a new application for a new course. Student must meet the entry requirements of the course applied for.
  • For students under 18 years old, request for transfer must be accompanied by student’s parent/guardian approval in written form.
  • Request for transfer will only be considered for students that do not have any outstanding payments due to Trent Global College.
  • A Letter to effect or Reject Course Transfer Request will be given to the student.
  • For Requests that are approved, student is to proceed with the application process for the new course.
  • Outcome of application for transfer of course processed and notified in writing within 4 weeks from the date of submission of written request for transfer.
  • Upon approval of the transfer, the previous student contract will be considered as void.
  • Refund Policy shall apply for all qualified refunds.
  • Trent Global Course Transfer Form which can be found here.

Partner University Programmes

  • Course transfer can be done only within the same University.
  • The detailed Course Transfer Procedure for the Partner University Programme (HWU) can be found in the HWU Student Handbook which can be downloaded from:
  • Current Students -> Student Login -> Trent Global College E-Library
  • Liverpool John Moores University students are advised to use Trent Global Course Transfer Form which can be found here.
  • All course transfers are subjected to the University’s approval.

WITHDRAWAL PROCEDURE

Trent Global College Programmes

  • Student to fill in Course Withdrawal Request Form, including submission of any supporting documents.
  • For students under 18 years old, request for withdrawal must be accompanied by student’s parent/ guardian approval in written form.
  • Request for withdrawal will only be considered for students that do not have any outstanding payments due to Trent Global College.
  • A Letter to effect or Reject Course Withdrawal Request will be given to the student.
  • Outcome of application for withdrawal of course processed and notified in writing within 4 weeks from the date of submission of written request for withdrawal.
  • Upon approval of the withdrawal, the previous student contract will be considered as void.
  • Refund Policy shall apply for all qualified refunds.
  • Course Withdrawal Form can be found here.

Partner University Programmes

  • The detailed Course Withdrawal Procedure for the Partner University Programmes (HWU & LJMU) can be found in the respective university’s handbook 6.17 (HWU) and 10.3 (LJMU) respectively. The student handbook can be downloaded from the website under
  • Current Students -> Student Login -> Trent Global College E-Library
  • Liverpool John Moores University students are advised to use Trent Global Course Withdrawal Request form which can be found here.
  • All withdrawals are subjected to University’s approval.

REFUND POLICY

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
  • The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

 

Refund for Withdrawal Due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the standard student contract.

 

Refund during Cooling-off Period

  • The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
  • The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

 

Refund Table:

% of Course Fees Paid If Student’s Written Notice of Withdrawal is Received
90% More than 45 days before the Course Commencement Date
50% Before, but not more than 45 days before the Course Commencement Date
0% Upon Course Commencement

*Note : All days refer to calendar days

 

Non-Refundable Fees

The following fees are non-refundable:

Application Fee

Course Material Fees

External Examination Fees

Fees payable to government authorities or other external parties

Relevant Bank charges paid by Trent Global College

Fees charged for administrative services (for example, late fees, re-prints of transcripts)

REFUND PROCEDURE

  • Fill up Refund Request Form and submit to the School
  • School will meet up with you to acknowledge the refund request and to work out if any refund is eligible.
  • Any refund amounts will be subjected to the school’s Management approval.
  • The school will inform you of the outcome of the refund request.
  • Should you be eligible for refund, the school will inform you when to collect the refund.
  • The whole refund process will not take more than 7 working days from date of application.
  • Refund Request Form can be found here

APPEAL PROCEDURE

  • Upon release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to the Programme Executive. This is to be done within 7 working days of the release of examination results.
  • Students will receive an acknowledgement for the receipt of the Examination Appeal Form within 3 working days.
  • The Director of Studies is to review the appeal request and decide if it is a valid appeal. If the request qualifies for an appeal, a different marker will be designated to re-mark the paper.
  • All decisions made by the Examination Board are final.
  • The Programme Executive will inform the student of the final decision within four weeks from the date of the appeal.
  • Should there be changes required the Programme Executive will make the necessary amendments to the results slip based on the appeal result.
  • Examination Appeal Form can be found here
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