• Nature and significance of FM support services
• Customer Service and Service Culture
• Relationship management and performance incentives
• Supplier risk management
• Developing briefs and service level agreements
• Monitoring and evaluating services using a quality management approach
• Information technology and knowledge management to support service delivery
• Supply chain management
• Procurement and purchasing strategies

• Introduction to Construction Project Procurement
• Procurement Arrangement Options
• Construction Contract Use in the UK
• Principles of Contract Law
• Partnering
• Procurement through Public Private Partnerships
• Claims
• Negotiating
• Managing Conflicts and Disputes
• Towards Better Contracting Practices

• VRM and the construction procurement process
• An Introduction to Value Management
• Value Engineering – Function Analysis and other VE tools
• Risk, uncertainty and the construction industry
• Risk and procurement of PPP projects
• The Risk Management framework.
• Sources, events and effects of project risk
• Tools and techniques of Risk Management
• Risk response and mitigation
• Client Briefing
• A Review of North American Practice

• Definition, origins, nature and requirements of sustainability
• Basic principles of fuel consumption, plant efficiency, effects of occupancy periods, building thermal inertia, U-values, energy auditing, tariff analysis, and energy monitoring and targeting
• Researches how the indoor environment affects building occu-pants in terms of thermal comfort, the nature and level of noise in the workplace, and the quality of lighting on the working plane
• Basics of building design dynamics and their impact upon the quality of the indoor environment
• Energy performance in buildings
• Low and zero carbon technologies and their relevance to varying site and building scenarios
• 4 R’s of waste management; reduce, repair, reuse and recycle

• Examines the principles of asset maintenance management including aspects of building maintenance and provision within a broader asset portfolio Development Planning
• Examines the economic rationale governing the need to effective management and sustain a key business resource – its supporting physical assets, and the strategic and operational processes involved in the ongoing management of the operational property assets of a company
• Development and property rights
• Key aspects of built asset maintenance management covered include; maintenance policy and standards, planned and responsive maintenance, asset appraisal and evaluation, work categorisation and procurement, Information management and maintenance cost feedback

• What is management and why is it important for professional practice?
• Good and bad examples of management and their effect on individuals, organisations and service delivery
• A critical evaluation of management theories
• In depth understanding of the complexities of team building, organisational culture, recruitment and selection, staff appraisal, motivation, leadership, communication, co-ordination, and managing change and diversity.
• Relevance of management competencies to personal development planning

• Impact of space on productivity, creativity and organisational image
• Measurement of space and space standards
• Acquisition and disposal strategies and the space budget
• Creating adaptable space
• Space planning techniques (including stacking and blocking plans)
• Integrating space, technology and time
• Space and cost
• Using computer-aided facilities management to support facilities management
• Project management of relocations and moves
• Health and safety implications of alternative workplace solutions
• Legislation, codes, directives and regulatory issues relevant to occupied space

• The importance of financial management and control in contracting
• Corporate strategies in construction companies
• Financial management at the company level
• Cash flow forecasting (Scurves, net cash flow)
• Costing (need, cost accounts)
• Cost and value reconciliation at the project level
• Production of financial accounts for construction companies
• Corporate analysis and ratio analysis applied in construction
• Economic comparison (present worth, equivalent annual cost, etc)
• Profitability measurement (NPW, DCY, etc.)
• Construction Plant financial appraisal (calculation of plant hire rate, optimum life, etc.)
• Development appraisal techniques (residual valuation, development valuations using DCF)

Students are supported throughout Research Dissertation by an allocated supervisor. There is no formal syllabus, the research project process is supported by VLE with on line resources including PowerPoint slide packs and written guidance material on aspects of good practice in preparing the research project work. Students are introduced to research project requirements early.