a. List of Comprehensive Services Available in the College:

  • For all new International students

The College will provide the following services to ensure that students make a smooth transition to Singapore: –

  1. Individual and personalized long-distance calls to parents / agents to inform them on arrival arrangements
  2. Airport Pick-up and Drop-off
  3. Accommodation Support Service
  4. Arrangement for Medical Screening
  5. Arrangement for Bank Account Opening
  6. Visa / Student Pass Application and Collection
  7. Student Orientation Programme
  8. Arrangement for Local Guardian for students under 18 years of age
  • For all new Local students
  1. Student Orientation Programme
  • For all Current & Enrolled Students

The College aims to provide all students with an academic education of the highest standards through the provision of these services:

  1. Certified Counsellor
  2. Students’ Outings and Activities
  3. Educational Tours
  4. Library Access for References
  5. Personalize updates to parents on admission matters / students’ progress which includes:
  • Informing parents on student admission matters / services, including airport pick up, accommodation, etc.
  • Informing parents on student issues, including attendance rate, behavior, academic performance, etc.

    6. Student Progress Reports

    7. Academic Director – Student dialogue sessions

 

To note: This comprehensive list of student support services is not meant to be exhaustive. The College undertakes the responsibility to continually improve on ensuring that all students’ welfare and needs are well taken care of and will do so by college-student engagements through the various student touch points as listed.

 

b. For enhancing overall Student Experience

  • In ensuring that the College provides for an exceptional student experience, it undertakes to provide the following services:
  1. Monthly review of students’ attendance
  2. Student Surveys (Student Satisfaction Survey / Module Evaluation Survey / Graduate Survey / Pre-course Counselling and Orientation Satisfaction Survey / End of Course Survey)
  3. Feedback forms
  4. Dispute resolution process
  5. Student intervention

 

 

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