TRANSFER/ WITHDRAWAL POLICY AND DEFERMENT POLICY

  • The maximum processing time for transfer, withdrawal, deferment process, from the point of student’s request to informing student of the outcome in writing, should not be more than 4 weeks.
  • All requests must be made in writing through the submission of the Course Withdrawal Request Form/Course Transfer Request Form /Course Module Deferment Form and any supporting documents. Verbal notice is not accepted.
  • For students under the age of 18, written consent from the parent / legal guardian must be obtained.
  • All requests will be reviewed on a case by cases basis and the College will have the final decision on the outcome.
  • The College’s refund policy shall apply for all qualified refunds. Students are to refer to the College’s refund policy and the Standard Student Contract for further details.

Transfer Policy

  • The definition of transfer is when a student changes the course or period of study (from full-time to part-time or vice versa) but remains as a student of the college.
  • Course fees paid for the current course can be transferrable to the new course subject to the school’s approval. Any transfer of fees will be prorated on the unconsumed fees.
  • Trent reserves the right to not grant transfer for course fees
  • Conditions for granting the transfer:
  1. All outstanding fees must be settled prior to request.
  2. Student must fulfil the admission criteria of the new course and will be subjected to the College’s student selection and admission procedures.
  • For Student’s Pass holder, course transfer is subjected to ICA’s approval of the new Student’s Pass. ICA will be informed through the application of the new Student’s Pass.
  • A student who transfers within the College must have their existing contract terminated. A new student contract will be signed based on the procedures for executing student contracts.

Withdrawal Policy

  • The definition of withdrawal is when a student discontinues all courses with the College.
  • Conditions for granting the withdrawal:
  1. All outstanding fees must be settled prior to request.
  • ICA will be informed through the cancellation of the student’s pass. Student’s pass holder is required to submit his/ her student’s pass to the college for cancellation of the student’s pass with ICA.
  • A student who withdrew will have their student contract terminated

Deferment Policy

The definition of deferment is when a student delays or postpones the course (or module).

  • Conditions for deferment:
  1. Students can apply for deferment only once.
  2. Requests for deferment extension will be considered on a case by case basis.
  • In applying for deferment, student has to take note of the course completion timelines.
  1. Students are to note that maximum duration allowed to complete a course should not be more than TWICE the normal registered course duration. For example, if a course is registered as 1-year duration, the maximum time allowed to complete the course successfully is 2 years.
  2. Deferment is subjected to the availability of modules / courses offered. The college reserves the right to offer similar modules / courses in replacement of discontinued modules/ courses.
  • ICA will be informed through the application of the new Student’s Pass. The course deferment is subjected to ICA’s approval of the new Student’s Pass.
  • If the student contract is still valid, an addendum would be signed to reflect the deferment. For terminated student contracts, a new student contract will be signed based on the procedures for executing student contracts.

TRANSFER PROCEDURE

Trent Global College Programme

  • Student to fill in Course Transfer Request Form, including submission of any supporting documents.
  • Student must meet all entry requirement of the new course they wish to transfer to.
  • The standard student contract of the current course will be voided upon approval of the course transfer.
  • A new standard student contract for the new course will need to be signed upon approval of the course transfer.
  • For Student’s Pass holder, course transfer is subjected to ICA’s approval of new Student’s Pass.
  • For students below the age of 18, the parent / legal guardian’s written consent must be obtained.
  • A pre-course counselling session will be conducted with student to ensure relevant course information is being communicated to them.
  • Outcome of the transfer request will be processed and notified in writing within 4 weeks from the date of request.
  • A copy of the Course Transfer Form can be found here

Partner University Programme

  • Course transfer can be done only within the same University.
  • The detailed Course Transfer Procedure for Heriot Watt University (HWU) can be found in the HWU Student Handbook which can be downloaded from Current Students -> Student Login -> Trent Global College E-Library
  • Liverpool John Moores University and University of Salford students are advised to use Trent Global Course Transfer Form which can be found here
  • All course transfers are subjected to the University’s approval.
  • Outcome of the transfer request will be processed and notified in writing within 4 weeks from the date of request.

WITHDRAWAL PROCEDURE

Trent Global College Programme

  • Students to fill in Course Withdrawal Request Form, including submission of any supporting documents.
  • For students below the age of 18, the parent / legal guardian’s written consent must be obtained.
  • A meeting will be arranged with the student to understand the reason of withdrawal.
  • Outcome of the withdrawal request will be processed and notified in writing within 4 weeks from the date of request.

Partner University Programme

  • For Liverpool John Moores University and Heriot Watt University courses, students are required to complete the University Partner’s Withdrawal Form. The forms can be downloaded from the website under Current Students -> Student Login -> Trent Global College E-Library
  • For University of Salford courses, students are advised to use Trent Global Course Withdrawal Form which can be found here
  • All withdrawals are subjected to the University’s approval.
  • Outcome of the withdrawal request will be processed and notified in writing within 4 weeks from the date of request.

DEFERMENT PROCEDURE

Trent Global College Programme

  • Student to fill in Course / Module Deferment Form, including submission of any supporting documents.
  • For student below the age of 18, the parent / legal guardian’s written consent must be obtained.
  • A meeting will be arranged with the student to understand the reason of deferment.
  • Outcome of the deferment request will be processed and notified in writing within 4 weeks from the date of request.

Partner University Programme

  • For Liverpool John Moores University courses, students are required to complete the University Partner’s Leave of Absence Request Form.
  • For Heriot Watt University courses, students are required to complete the University Partner’s Amendment to Registration Form.
  • For University of Salford courses, students are advised to use Trent Global Course / Module Deferment Form which can be found here
  • All deferments are subjected to the University’s approval.
  • Outcome of the deferment request will be processed and notified in writing within 4 week from the date of request.

COURSE TERMINATION

  • Other than course transfer, withdrawal and deferment requested by the student, there are situations which can result in the termination of students. Such terminations are initiated by the College on a case-by-case basis, and the final decision will be made by the Management Team.
  • Situation in which the above actions may be warranted include, but not limited to:
    • Non-payment of school fees
    • Poor academic performance
    • Failure to participate mandatory examinations without valid reasons
    • Failure to respond to the college within the allocated deferment period
  • Students will be informed of the Course Termination through written notification letter via email.

Note: This will be the last case scenario that the College will choose to exercise. The College will ensure all efforts of reaching out to students / retention / help are sought before exercising this scenario.

REFUND POLICY

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
  • The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

 

Refund for Withdrawal Due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the standard student contract.

 

Refund during Cooling-off Period

  • The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
  • The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

 

Refund Table:

For Non-Student’s Pass Holders:

% of Course Fees Paid If Student’s Written Notice of Withdrawal is Received:
90% More than 45 days before the Course Commencement Date
50% Before, but not more than 45 days before the Course Commencement Date
0%               Upon Course Commencement Date

 

For Student’s Pass Holders:

% of Course Fees Paid  If Student’s Written Notice of Withdrawal is Received
90%  More than 30 days before the Course Commencement Date
50%  More than 14 days, but not more than 30 days before the Course Commencement Date
5%  Before, but not more than 14 days before the Course Commencement Date
0%  Upon Course Commencement Date

 

 

*Note : All days refer to calendar days

 

Non-Refundable Fees

The following fees are non-refundable:

Application Fee

Course Material Fees

External Examination Fees

Fees payable to government authorities or other external parties

Relevant Bank charges paid by Trent Global College

Fees charged for administrative services (for example, late fees, re-prints of transcripts)

All Miscellaneous Fees that are reflected in the Schedule C of the Standard Student Contract.

REFUND PROCEDURE

    • Student to fill in Refund Request Form, including submission of any supporting documents.
    • College will meet up with you to acknowledge the refund request and inform student that the College is not liable for differences or loss due to exchange rates and for charges deducted by intermediary and beneficiary bank in the event a refund is transferred to an account not residing in SG and a non SGD account.
    • Any refund amount will be subjected to the College’s Management approval.
    • The College will inform you of the outcome of the refund request.
    • Should you be eligible for refund, the College will inform you when to collect the refund and communicate the computation of the refund amount.
    • The whole refund process should not take more than 7 working days from date of application to issuance of refund.
    • The Refund Request Form can be found here

 

APPEAL PROCEDURE

In-House Courses

  • Upon release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to the Programme Executive. This is to be done within 14 working days of the release of examination results.
  • Students will receive an acknowledgement for the receipt of the Examination Appeal Form within 3 working days.
  • The College will review the appeal request and decide if it is a valid appeal. If the request qualifies for an appeal, a different marker will be designated to re-mark the paper.
  • All decisions made by the Examination Board are final.
  • The Programme Executive will inform the student of the final decision within four weeks from the date of the appeal.
  • Examination Appeal Form can be found here

Partner University Courses

  • Upon release of results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to the Programme Executive. This is to be done within 14 working days of the release of examination results.
  • Students will receive an acknowledgement for the receipt of the Examination Appeal Form within 3 working days.
  • All decisions made by the University Partner are subject to their appeal process and approved decisions from the University Partner are final.
  • The Programme Executive will inform student of the final decision within 8 weeks from the date of the appeal.
  • Examination Appeal Form can be found here under respective University Partner
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