Trent Global

TGC Policies and Procedures

TGC Policies and Procedures

The transfer/ withdrawal policy shall include, but not limited to, the following:
  • Circumstances in which a transfer/ withdrawal application will be granted;
  • The course transfer fees will be charged (Refer to the student contract);
  • Status of student’s pass for international student (where applicable);
  • Conditions for refund of any fee paid;
  • Time frame for assessing and replying to any request for transfer/ withdrawal is not more than 4 weeks; and
  • The past attendance records will be provided to the new school via ICA solar system.
The policy on transfer/ withdrawal:
  • A student who transfer from the Course to another course with Trent Global College shall be deemed to have withdrawn from the Course and the Refund policy shall apply unless otherwise agreed between Trent Global College and the student;
  • A student who withdraws from Trent Global College to enroll with another school shall be deemed to have withdrawn from Trent Global College.
For more information on Transfer and Withdrawal, please refer to the Student Handbook.
Trent Global College Programmes
  • Student to fill in Course Transfer Request Form, including submission of any supporting documents.
  • Requests for transfer are treated as withdrawal from a course and treated as a new application for a new course. Student must meet the entry requirements of the course applied for.
  • For students under 18 years old, request for transfer must be accompanied by student’s parent/guardian approval in written form.
  • Request for transfer will only be considered for students that do not have any outstanding payments due to Trent Global College.
  • A Letter to effect or Reject Course Transfer Request will be given to the student.
  • For Requests that are approved, student is to proceed with the application process for the new course.
  • Outcome of application for transfer of course processed and notified in writing within 4 weeks from the date of submission of written request for transfer.
  • Upon approval of the transfer, the previous student contract will be considered as void.
  • Refund Policy shall apply for all qualified refunds.
  • Trent Global Course Transfer Form which can be found here.
Partner University Programmes
  • Course transfer can be done only within the same University.
  • The detailed Course Transfer Procedure for the Partner University Programme (HWU) can be found in the HWU Student Handbook which can be downloaded from:
  • Current Students -> Student Login -> Trent Global College E-Library
  • Liverpool John Moores University students are advised to use Trent Global Course Transfer Form which can be found here.
  • All course transfers are subjected to the University’s approval.
Trent Global College Programme
  • Students to fill in Course Withdrawal Request Form, including submission of any supporting documents
  • For students below the age of 18, the parent / legal guardian’s written consent must be obtained.
  • A meeting will be arranged with the student to understand the reason of withdrawal.
  • Outcome of the withdrawal request will be processed and notified in writing within 4 weeks from the date of request.
Partner University Programme
  • For Liverpool John Moores University and Heriot Watt University courses, students are required to complete the University Partner’s Withdrawal Form. The forms can be downloaded from the website under Current Students -> Student Login -> Trent Global College E-Library
  • For University of Salford courses, students are advised to use Trent Global Course Transfer Form which can be found here
  • All withdrawals are subjected to the University’s approval.
  • Outcome of the withdrawal request will be processed and notified in writing within 4 weeks from the date of request.
Trent Global College Programme
  • Student to fill in Course / Module Deferment Form, including submission of any supporting documents.
  • For student below the age of 18, the parent / legal guardian’s written consent must be obtained.
  • A meeting will be arranged with the student to understand the reason of deferment.
  • Outcome of the deferment request will be processed and notified in writing within 4 weeks from the date of request.
Partner University Programme
  • For Liverpool John Moores University courses, students are required to complete the University Partner’s Leave of Absence Request Form.
  • For Heriot Watt University courses, students are required to complete the University Partner’s Amendment to Registration Form.
  • For University of Salford courses, students are advised to use Trent Global Course / Module Deferment Form which can be found here
  • All deferments are subjected to the University’s approval.
  • Outcome of the deferment request will be processed and notified in writing within 4 week from the date of request.
  • Other than course transfer, withdrawal and deferment requested by the student, there are situations which can result in the termination of students. Such terminations are initiated by the College on a case-by-case basis, and the final decision will be made by the Management Team.
  • Situation in which the above actions may be warranted include, but not limited to:
    • Non-payment of school fees
    • Poor academic performance
    • Failure to participate mandatory examinations without valid reasons
    • Failure to respond to the college within the allocated deferment period
  • Students will be informed of the Course Termination through written notification letter via email.
Note: This will be the last case scenario that the College will choose to exercise. The College will ensure all efforts of reaching out to students / retention / help are sought before exercising this scenario.
Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).
  • The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
Refund for Withdrawal Due to Other Reasons

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the standard student contract.

Refund during Cooling-off Period
  • The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
  • The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
Refund Table:
For Non-Student’s Pass Holders:
% of Course Fees Paid If Student’s Written Notice of Withdrawal is Received:
90% More than 45 days before the Course Commencement Date
50% Before, but not more than 45 days before the Course Commencement Date
0% Upon Course Commencement Date
For Student’s Pass Holders:
% of Course Fees Paid If Student’s Written Notice of Withdrawal is Received
90% More than 30 days before the Course Commencement Date
50% More than 14 days, but not more than 30 days before the Course Commencement Date
5% Before, but not more than 14 days before the Course Commencement Date
0% Upon Course Commencement Date
*Note : All days refer to calendar days
Non-Refundable Fees
The following fees are non-refundable:
  • Application Fee
  • Course Material Fees
  • External Examination Fees
  • Fees payable to government authorities or other external parties
  • Relevant Bank charges paid by Trent Global College
  • Fees charged for administrative services (for example, late fees, re-prints of transcripts)
  • All Miscellaneous Fees that are reflected in the Schedule C of the Standard Student Contract.
  • Student to fill in Refund Request Form, including submission of any supporting documents.
  • College will meet up with you to acknowledge the refund request and inform student that the College is not liable for differences or loss due to exchange rates and for charges deducted by intermediary and beneficiary bank in the event a refund is transferred to an account not residing in SG and a non SGD account.
  • Any refund amount will be subjected to the College’s Management approval.
  • Should you be eligible for refund, the College will inform you when to collect the refund and communicate the computation of the refund amount.
  • The whole refund process should not take more than 7 working days from date of application to issuance of refund.
  • The Refund Request Form can be found here